Help center
Return
FAQ or start a return.
Shipping · Delivery
FAQ or check the status of your order.
Size guide
Track your order
Point system
Contact us
About SYS
Limited time offer
Referral program
FAQ
How can I track my order?
Log into your account and visit
Order Historyto check your order status. If you placed an order as a guest, use the tracking link in your confirmation email or contact us at
Contact Formwith your order number.
Can I edit or cancel my order?
Please contact via email
as soon as possible. Once an order begins processing, changes or cancellations may no longer be possible.
How long does delivery take?
Delivery times vary by location. Standard shipping typically takes 3–5 business days. Express shipping typically takes 2-3 business days.
What are the shipping options and costs?
Free standard shipping applies to all paid orders. Orders totaling $0 after discounts or coupons are not eligible.
Free express shipping is available on orders over $250 (before tax). Express shipping on orders under $250 is available for a $15 fee.
Can I return or exchange an item?
We currently offer returns only. Please submit a
Return Formand follow the instructions provided. For details, visit our
Return Information page.Where can I find the size guide?
Each product page includes a recommended size chart and fit guide. You can also use the <True Fit> recommendation feature to compare sizing across brands.
Where are SYS products made?
All SYS products, including core styles, are designed, developed, and function-tested at the SYS Innovation Lab in Korea. Final-stage manufacturing is ethically carried out in Korea, Vietnam, and Indonesia.
How do I receive a free gift with purchase?
Free gifts are offered during select promotions. If your order qualifies, the gift will be automatically added at checkout or shipped with your order.
How do I delete my account?
Please contact us at
Contact Formto request account deletion. Our team will guide you through the process.
I didn’t receive my free gift.
If your order qualified but the gift was missing, contact us at contact us at
Contact Formwith your order details.
How can I contact customer support?
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
Do you have offline store locations?
SYS currently operates online only.
Do you provide warranty?
SYS products include a one-year limited warranty from the original purchase date. If a defect is confirmed, you may be eligible for a free exchange or return. If the product is unavailable, a refund may be issued. Warranty does not cover misuse, accidents, improper care, modifications, or normal wear and tear. Applies only to the original purchaser.
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