Help center
Track your order
We can help you track your purchased product's location.
Return
We can assist with returns here.
Shipping / Delivery
Point system
Size guide
Contact us
Referral program
FAQ
I want to track my order.
You can check your order status by logging into your account and visiting the
Order Historysection. If you placed your order as a guest, use the tracking number provided in your confirmation email or contact us at
with your order number.
I want to edit or cancel my order.
Please contact our customer support team at
as soon as possible. However, please note that once an order begins processing, changes or cancellations may no longer be possible.
I want to know how long delivery takes.
Delivery times vary by location. Standard shipping typically takes 3–5 business days, while express shipping takes 1–2 business days.
I want to know the shipping options and costs.
We offer free standard shipping and $10 express shipping for members—just sign in to enjoy these benefits.For guest checkouts, a $5 standard shipping fee applies to orders under $50, and $10 express shipping is available for all orders.
I want to exchange or return an item for a refund.
Currently only return is available. Please submit the
Return Formand follow the instructions provided. For full details, please visit our
ReturnInformation page.
I want to find the size guide.
Each product page includes a detailed size guide to help you find your perfect fit. You can also use the True Fit Recommendation feature on the product page to compare SYS sizing with other brands you know.
Where are your products made?
The majority of SYS products, including our core items, are designed, developed, manufactured, and function-tested in our official Activewear Innovation Lab in Korea. To optimize costs, some items are ethically manufactured at the final stage in Vietnam and Indonesia.
How do I get a free gift with purchase?
Free gifts are offered during special promotions. To qualify, your order must meet the requirements outlined in the promotion details. If eligible, the free gift will be automatically added to your cart at checkout or shipped together with your order.
I want to remove my account.
Please contact our customer support team at
to request account removal. We’ll guide you through the process.
I didn’t get the free gift.
If your order qualified for a free gift but you didn’t receive it, please contact us at
with your order details. We’ll be happy to assist you.
I want to contact customer support.
You can reach our customer support team at
We’re here to assist you with any questions or concerns.
Available payment options.
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Google Pay, and Apple Pay.
Do you have an offline store location?
Currently, we operate exclusively online. All products are available for purchase through our official website.
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