Return policy and return fee.

Items can be returned within 30 days of your order's fulfillment date if they are unworn, unwashed, and in their original packaging with tags attached. Customers are responsible for return shipping costs $5 unless the return is due to a defective or incorrect item. If applicable, the return shipping fee will be deducted from your refund amount. *Please note: If a free gift included with your order is not returned, the value of that item will also be deducted from your refund.

I want to start a return.

To initiate a return, please complete our Return Form, including your order number and email address. Follow the provided instructions, and we’ll guide you through the process. If you have any questions or cannot access the form, please contact our support team at contact@stretchyourstory.com

I want to exchange an item.

We currently accept returns only. Please submit a Return Form and place a new order for the item you’d like.

I canceled/returned my order but have not received a refund.

Refunds are typically processed within 5–7 business days of receiving the returned item. If you haven’t received your refund after this period, please contact us at contact@stretchyourstory.com with your order information.

Items that cannot be returned.

Certain items, such as undergarments, socks, or final sale items, are non-returnable for hygiene or promotional reasons. Please check the product description for return eligibility.

My order came with something damaged.

We apologize for the inconvenience you have experienced. If your product arrived damaged, please email us right away at contact@stretchyourstory.com with the 3 photos requested below, as we need to report this to the shipping company: 1. Photo of the exterior packaging (cardboard box that contained all the items) 2. Photo of the items inside the exterior packaging 3. Photo of the actual item that was damaged/broken (showing that it cannot be used)